This Privacy Policy explains how Techasoft Private Limited ("Techasoft", "we", "us") collects, uses, shares and protects personal information when you visit www.techasoft.com (the "Website") and when you or your organisation use Techasoft Local Search, our platform for managing Google Business Profiles and local-search operations (the "Platform").
Techasoft Private Limited, 3rd Floor, 435, 27th Main Road, Sector 1, HSR Layout, Bengaluru, Karnataka 560102, India. For the Website, and for Platform accounts and data we manage directly, Techasoft is the data fiduciary (controller). When a business (our "Client") uses the Platform, the Client decides what business data is processed, and Techasoft processes that data on the Client's behalf under our agreement with them.
| Category | Examples | Why we use it |
|---|---|---|
| Account data | Name, work email, role, organisation, hashed password, multi-factor authentication settings | To create and secure your account and control what you can access |
| Security and audit data | Sign-in times, IP address, browser, and a record of actions taken in the Platform | To protect accounts, prevent abuse and give Clients an audit trail |
| Business location data | Business names, addresses, phone numbers, opening hours, categories, photos, posts, offers | To manage and publish the Client's location information |
| Data from Google (see section 4) | Business Profile accounts, locations, reviews, posts, media and performance insights | To show and manage the Client's Google Business Profiles |
| Leads from location pages | Name, email, phone, message and consent submitted by visitors on a Client's location page | To deliver the enquiry to the Client, including to the Client's own CRM if they configure one |
| Support and field-verification data | Support tickets and attachments; photos and notes collected during physical location verification | To provide support and verify locations for the Client |
We use this information only to provide, secure and support the Platform for the Client and its authorised users. We do not sell personal information, and we do not use Platform data for advertising.
A Client connects its Google Business Profile to the Platform by signing in with Google and granting permission. The Platform then accesses Google data only through Google's official APIs, using the permissions ("scopes") the Client approves.
openid and email scopes): to identify which Google account is connected.business.manage scope): the accounts and locations the connected user manages, location details, reviews and review replies, posts and offers, photos and media, and performance insights.analytics.readonly scope): website traffic reports for the Client's own properties.We use Google user data only to provide the features the Client uses in the Platform, specifically to:
Where a Client turns on optional AI-assisted features (for example, suggested review replies), the relevant text is sent to our AI service provider only to generate that suggestion for the Client, and a person at the Client reviews it before anything is published.
In particular, we do not:
A Client can disconnect a Google account from the Platform at any time. When they do, we revoke our access with Google and delete the stored tokens immediately. You can also remove the Platform's access from your Google account at myaccount.google.com/permissions. To have data already copied from Google deleted, see section 6.
We share personal information only as follows:
Some providers may process data outside India. Where they do, we require protections consistent with this Policy and applicable law.
To request deletion, email [email protected] from the account owner's address, or ask your organisation's administrator.
We protect information with encryption in transit (HTTPS), encryption of stored credentials and secrets, multi-factor authentication for administrators, role-based access control, audit logging, and regular backups. No system is completely secure. If we become aware of a breach affecting your personal information, we will notify you and the authorities as required by law.
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask to access, correct, update or erase your personal information, withdraw consent you have given, and nominate another person to exercise these rights on your behalf. If your data is in the Platform because your organisation is our Client, we may refer your request to that organisation. Send requests to [email protected]; we will respond within the time required by law.
For questions, requests or complaints about this Policy or your personal information, contact our Grievance Officer:
Grievance Officer, Techasoft Private Limited
3rd Floor, 435, 27th Main Road, Sector 1, HSR Layout, Bengaluru, Karnataka 560102, India
Email: [email protected] · Phone: +91 8884 739 988
See also our Terms of Service and Techasoft Local Search.
